pk0k's Privacy Policy — Your Information Is Fully Protected
This document provides a complete description of how your personal information is collected, stored, used, and protected on the pk0k platform.
SSL Encryption Secured
Introduction & Applicability
pk0k ("we", "our", "platform") operates a safe and reliable online casino and sports betting service for players in Bangladesh. Your privacy is very important to us. This privacy policy will inform you about what information pk0k collects about you, why it is collected, and how that information is used.
By using the pk0k website or services, you will be considered to have agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
Important: This privacy policy applies to all pk0k services, websites, and associated digital platforms. We reserve the right to change this policy at any time, and a notice will be provided on the website when changes are made.
What Information We Collect
Various types of information are collected from users of the pk0k platform. This information is used to provide secure services, prevent fraud, and improve the user experience.
Personally Identifiable Information
- Full name and username
- Email address
- Date of birth (for age verification)
- National ID card or passport details
- Mobile number
Financial & Transaction Information
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal transaction history
- Account balance and bonus information
- Payment method details
- Betting history and results
Technical Information
- IP address and device information
- Browser type and version
- Operating system information
- Cookie and session data
- Site usage log files
Communication Information
- Live chat conversations
- Support email content
- Complaint and feedback records
- Identity verification documents
- Account activity notes
Purpose of Information Use
pk0k uses your information only for the following legitimate purposes. Your information is not sold to any third-party advertisers or unrelated businesses.
To verify your identity at the time of account creation and thereafter. This information is used to prevent unauthorized access and fraudulent activity.
To securely complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay. To correctly process and record transactions of a minimum of ৳500.
To resolve your issues through 24/7 live chat and email support. To review past conversations in order to provide better service.
Your information is used in statistical analysis to improve platform performance and make the user experience more convenient.
Information is retained and provided to comply with anti-money laundering (AML) regulations and to fulfill legal requests from relevant authorities.
To monitor playing patterns in order to identify problematic behavior and to help maintain compliance with responsible gaming guidelines.
Information Storage & Security
pk0k uses industry-standard technology and practices to keep your personal information secure. The key elements of our security measures are outlined below.
All data transmitted to the pk0k website is protected by SSL/TLS encryption technology. This means third parties cannot intercept or read your data.
Your information is stored in secure data centers accessible only to authorized personnel. Regular security audits are conducted.
A regular secure backup system is in place to prevent data loss. All backups are stored in encrypted form in a separate environment.
An advanced anti-fraud system is in operation to detect unusual activity. Suspicious activity is monitored automatically.
Access to your information is strictly controlled. Only staff in roles that require it can access specific information.
Information is retained for as long as your account is active and for as long as necessary to fulfill legal obligations.
Policy on Sharing Information with Third Parties
pk0k does not sell your personal information to third parties. However, limited information may be shared in the specific circumstances described below.
| Type of Third Party | Reason for Sharing | Scope of Information |
|---|---|---|
| Payment processors (bKash, Nagad, Rocket, Upay) |
To complete transactions | Transaction amount and payment reference |
| Identity verification services | To complete the KYC process | ID document details and photo |
| Law enforcement agencies | To fulfill legal obligations | As directed by a court or authority |
| Game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) |
To provide game services | Session ID and gameplay data |
| Security and fraud prevention services | To prevent fraudulent activity | IP address and device information |
In each of the above cases, data protection is guaranteed through agreements with third parties. They may only use the information for the specified purpose and may not share it with anyone without pk0k's permission.
Cookie & Tracking Technology
Cookies and similar tracking technologies are used on the pk0k website. Cookies are small text files stored on your device that help improve your browsing experience.
Cookie Types & Purposes
Strictly necessary for the core functionality of the website. Used to maintain login sessions, ensure security, and keep basic navigation active. These cannot be disabled.
Collect statistical data to understand user behavior on the website and to improve service quality. This information is used in aggregated form.
Help remember your preferences and settings — such as language preference, game settings, etc. — so you do not have to set everything up again each time you return to the site.
Used to prevent unauthorized access and CSRF attacks. Verify session authenticity and help detect suspicious activity.
You can manage cookies from your browser settings, however disabling cookies may cause some services to not work correctly.
Your Information Rights
As a user of the pk0k platform, you have the following rights over your own information. Contact our support team to exercise these rights.
You may request to know what information we are storing about you. After verification, we will provide a copy of the stored information.
If any of your information is incorrect or incomplete, you can have it corrected or updated. Correction requests will be processed within a reasonable time.
In certain circumstances you may request that your information be deleted. However, it may not be possible to delete all information due to legal obligations.
In certain circumstances you may request that processing of your information be limited. We will evaluate this right with due consideration.
You may request to receive the information you have provided in a structured, commonly used format.
You may object to the use of your information for specific purposes. We will consider your objection and take the necessary steps.
To exercise these rights or to make any information-related request, contact us at: [email protected] — our support team provides assistance in both Bengali and English, 24/7.
Protection of Minors' Information
The pk0k platform is for individuals aged 21 and above only. We do not knowingly collect personal information from any person under the age of 21.
- Age verification at the time of account creation is mandatory.
- If it becomes known that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
- If parents or guardians believe their child is using this platform, please notify our support team.
- Any complaints related to minors are handled by us with the highest priority.
Policy Changes & Updates
pk0k reserves the right to change or update this privacy policy from time to time. Regarding any changes:
- The updated policy will be published on the website and the date of the change will be noted.
- For important changes, a notification may be sent to the registered email address.
- Continuing to use the platform after changes have been made will be considered acceptance of the new policy.
- If you do not agree with the changes, you may request to close your account at any time.
- Previous versions of the privacy policy are available upon request.
We always strive to operate with transparency. If you have any questions or concerns about the privacy policy, our support team is always ready to help.
Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact us. pk0k's data protection team will carefully review your request.
For requests to delete, correct, or port your data, we may verify your identity. This is done for security purposes to ensure no one else can access your information.
Play Safely at pk0k
Your information is completely secure. Log in to pk0k and enjoy the best online casino and sports betting experience in Bangladesh.