Answers to all your questions about pk0k

The welcome bonus is available on your first deposit after opening an account at pk0k. A minimum deposit of ৳500 gives you a 100% bonus, up to ৳8,000. Example: deposit ৳1,000 and you get ৳1,000 bonus, bringing your total balance to ৳2,000. The bonus is added to your account automatically — no separate code needed.

A wagering requirement is the condition of placing a set amount of bets before you can withdraw a bonus. At pk0k it is 15x — but it is calculated on the bonus amount only, not on deposit + bonus. Example: if you receive a ৳1,000 bonus, you need to place ৳1,000 × 15 = ৳15,000 in bets before you can withdraw winnings from the bonus.

Slot games generally count in full toward wagering. Live casino games such as baccarat and roulette may count partially or at a different rate. Sports betting counts under specific conditions. For the full list, ask us via live chat or visit the Terms & Conditions page.

Every bonus has a set expiry — the wagering requirement must be completed before it expires. The exact expiry is stated in the terms of each offer. Generally, if the bonus is not used within the specified time after activation, it is cancelled automatically. Contact live chat to confirm the expiry.

No. The welcome bonus is available only once per player — at the time of the first deposit. If the same person opens a new account to claim the bonus again, it will be considered a violation of pk0k's rules and both accounts may be closed.

pk0k has three VIP tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.5% weekly cashback), and Gold (up to 0.8% weekly cashback). Each tier comes with more advanced benefits and priority support.

Your tier improves through regular play and active betting. The more you play and the more consistent you are, the faster you can move from Bronze to Silver and from Silver to Gold. Tier reviews are done on a weekly basis.

Each week, a set percentage of your bets is returned to your account. Bronze members receive up to 0.3%, Silver up to 0.5%, and Gold up to 0.8%. Cashback is generally added at the start of the week based on the previous week's activity.

Gold members enjoy up to 0.8% cashback along with priority withdrawal processing, a dedicated personal account manager, and priority access to special promotions. These members receive pk0k's highest level of service.

The minimum deposit amount at pk0k is ৳500 across all methods. This applies to every mobile payment option — bKash, Nagad, Rocket, and Upay. Deposits below ৳500 are not possible.

Log in to pk0k, go to the Deposit section, and select Nagad. Send the payment to the displayed Nagad number via your Nagad app or by dialing *167#, then submit the transaction ID or reference number on the site. Your account will be credited within a few minutes.

bKash deposits are usually processed within a few minutes. Send the payment to the bKash merchant or personal number shown on the site and submit the transaction ID. There may be a slight delay during busy periods — if it takes more than 15 minutes, contact live chat.

First, wait a moment and refresh the page. If the issue persists, contact live chat with your transaction ID and amount. Our support team is active 24/7 and will resolve it quickly. If the payment was sent to the wrong number, recovery may not be possible — always verify the number before paying.

pk0k itself does not charge any deposit fees. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges. Contact the relevant wallet provider for details on those charges.

Some common signs: repeatedly gambling to try to recover lost money, betting more than you can afford, conflicts with family over gambling, being unable to stop playing, and falling into financial difficulty. If you notice these signs in yourself, seek help without delay. pk0k always encourages responsible gaming.

Yes, you can set daily, weekly, or monthly deposit limits for yourself. To set a limit, visit the Responsible Gaming page or contact us via live chat. Keeping your budget under control is a healthy gaming habit.

Yes. pk0k offers both a cooling-off period (temporary break) and voluntary self-exclusion. With a cooling-off period, your account can be paused for a set number of days; with self-exclusion, it can be kept inactive for an extended period. Simply request it via live chat and it will be activated.

You will find detailed information on our Responsible Gaming page. You can also reach out via pk0k's 24/7 live chat for support. Talk to a family member or someone you trust. Acknowledging the problem is the first step toward a solution.

pk0k is operated for those aged 21 and above only. Minors are at risk of mental and financial harm, and may develop addictions before their capacity for responsible decision-making is fully developed. Age verification is a mandatory process, and accounts found to be in violation of this rule will be closed.

Yes. pk0k protects all data transfers through SSL encryption. Your personal information, payment details, and gaming activity are stored on encrypted servers. Information is not shared with third parties. Read our Privacy Policy for more details.

A strong password should be at least 12 characters long and include a mix of uppercase letters, lowercase letters, numbers, and special characters (@, #, !, etc.). Do not use your name, date of birth, or simple sequences like "123456". Do not use your pk0k password on any other site.

Change your password immediately and contact us via live chat or at [email protected]. Provide details of the suspicious activity — date, amount, and time. We will temporarily lock the account, investigate, and where necessary take steps to recover any affected funds.

Never share your OTP, bKash PIN, Nagad PIN, or the PIN of any mobile wallet with anyone — pk0k's support team will never ask for this information. If someone claims to be a pk0k representative and requests these details, it is a scam — inform us immediately and do not share anything.